Welcome to Skintique the Home of Quality Skincare

Your Online SkinCare Boutique

Official Stockist of Premium Cosmeceutical Grade Skincare


Find our frequently answered questions below but if you still need advice, don't hesitate to contact our team info@skintique.co.uk

Payments & Orders

How do I place an order?

All orders can be placed via our website.

If you are looking for order AlumierMD please register you must have a Skintique Retail account and be logged in. If you have not previously completed the AlumierMD registration process you will see a link asking you to do so on the AlumierMD product pages. Once completed the 'add to cart button' will appear.

I am getting message "You are not eligible to purchase..." for AlumierMD products

If you get this message it means the email address you have used is registered to another clinic portal. To be able to purchase from our webshop you will need to initiate a transfer of your details to our portal. You will need to do this by emailing customerservice@alumierlabs.com. We also request that you book an online consultation with us.

How can I pay for an order?

See our page Ways To Pay for full details

My payment was declined, what should I do?

If your payment has been declined then you'll need to place your order again.

Please ensure all your details entered are correct and the funds are sufficient. If you are still unable to make your payment, we would recommend you contact your bank who will be able to investigate this further for you.

Can I amend my order after I have placed it?

To ensure orders are delivered as quickly as possible all orders are processed promptly.

We cannot guarantee we will be able to amend your order.

However, if you would like to make a change to your order please email hello@skintique.co.uk or message us on our chat and we will try our best to accommodate your amendment before the order is dispatched.

I've received a faulty item, what should I do?

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Skintique in writing at hello@skintique.co.uk within 24 hours from receipt of goods with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, we will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

Skintique cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Faulty Pump

If you believe you have a product with a faulty pump, please contact us before returning an item.

In many cases, it will just be an airlock in the bottle, and we can explain how to release this and get the pump working as normal.

I'm missing an item/ received an incorrect item in my order, what should I do?

Please ensure thorough inspection of goods upon receipt. Any damages, shortages, or incorrect products must be promptly reported to Skintique via email at info@skintique.co.uk within 24 hours from the receipt of goods. Please provide comprehensive details of the issue, accompanied by photographs of all packaging and contents.

Upon receiving your report, Skintique will conduct an internal investigation with our warehouse. If a return, refund, replacement, or exchange is deemed necessary, we will provide detailed instructions on the process via email correspondence. This may involve the completion of a Non-Receipt of Goods Declaration Form.

It's important to note that Skintique cannot accept responsibility for damages, shortages, or incorrect products reported after the specified 24-hour period.

Promotions & Discounts

Where can I find your current offers and promotions?

Visit our Gifts & Offers page for our current promotions

Can I use more than one discount, promo code or offer on my order?

You may only redeem one promotion/ discount code per order.


Refund terms

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you exercise your right of cancellation within the 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and will be subject to a 25% re-stocking charge, after the deduction of postage paid by you the client or incurred by Skintique if free delivery was provided. Any delivery charges paid for on an initial order are not eligible for a refund. 

In the case of a parcel being returned to Skintique due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot or the delivery has been attempted and unsuccessful, a re-delivery cost as-well as an admin fee of £5 will be charged.

Please get in touch with our customer services within 7 days of your returned delivery to advise whether you wish to have your order redelivered or a refund processed in line with our return and redelivery charges.

If your order qualified for a free gift, this must also be returned before your refund or replacement can be processed. For any orders that were attempted to be delivered and unsuccessful are automatically returned back to us, a 25% restocking charge will be applied.

Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.

Refunds can only be made to the billing details provided when ordering.

We aim to process all returns as quickly as possible and you should receive confirmation of this within 5 working days of us receiving the return. 

We suggest for any returns to be posted on a tracked or signed for service, Skintique cannot be held responsible for unreceived items. 

Cancelled Orders

Please be aware that cancelling orders before dispatch may result in a £5 restocking charge. We cannot assure that orders can be cancelled or modified once placed, but we urge you to reach out to our customer service team promptly to explore possible adjustments. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@skintique.co.uk.

What to do if I haven't achieved the desired results from my purchase

Various factors can influence changes in your skin, and incorporating a progressive skincare product is just one aspect of addressing skin conditions and characteristics. We typically recommend using a product for a minimum of three months, provided you haven't experienced any adverse reactions, to assess whether it has yielded the desired results. It's important to note that the skin operates in cycles, which can affect the timeframe for noticeable improvements.

As outlined in our terms and conditions, we cannot guarantee specific results for our products, nor do we offer a money-back guarantee based on personal preferences. Consequently, refunds for products due to unsatisfactory outcomes are not within our policy.

However, we're more than happy to schedule a consultation with one of our skin specialists to evaluate your current skincare regime and offer additional advice to help you achieve your skincare goals. Please feel free to reach out if you'd like to arrange this service.

How do I exchange my order?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


How do subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Where can I view my subscriptions?

When you log in to your Skintique account, you will be able to view your active subscriptions

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

If you'd still like to cancel then please contact our customer services team hello@skintique.co.uk

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on theEditbutton in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Can I apply discounts to my subscription?

No, you cannot apply additional discounts to your subscriptions as it is a fixed, locked price. However, the prices will not increase in your subscription.

Technical problems

I'm having trouble signing into my account

Please double check that your email and password information is correct. If problems persist, please reset your password using the 'Forgot your password?' link and follow the steps provided. If you are still unable to log in after following these steps, please contact our customer service team on info@skintique.co.uk

I've forgotten my password, how can I reset it?

To reset your password, click the 'Forgot your password?' link and follow the steps provided. If you are still unable to log in after following these steps, please contact our customer service team on info@skintique.co.uk