Terms of service
Terms of service
OVERVIEW
This website is operated by Skintique Retail. Throughout the site, the terms "we", "us" and "our" refer to Skintique Retail. Skintique Retail offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. T
hey provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. Please refer to our Shipping Policy for information on delivery timeframes and shipping methods.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy and Shipping Policy.
SECTION 6A - PRODUCT DESCRIPTIONS, PRICING OF PRODUCTS AND PROMOTIONS
Every effort has been made to ensure the description and price of the products listed on our website are up to date at the time you place your order. Product descriptions and prices may change without notice. The prices displayed on our website are the same regardless of the delivery country.
All prices on the website include VAT for deliveries to the United Kingdom. Skintique Retail VAT number is GB469768025. For deliveries to other countries (including the Channel Islands), VAT is not charged; however, the total price remains the same. Please see "Section 8 – International Customers" for further information.
If the price reduces after the order has been processed and despatched, there will be no refunds for the difference in prices.
Product prices are the same whether purchasing in clinic or through the Internet on our online store.
Product descriptions on the Skintique Retail website are provided as guide only please remember the descriptions relate to individual products, and results and reactions on the skin will vary widely depending on other products they are used in conjunction with. Please also bear in mind any medications, including prescription creams, tablets, hormonal body changes, and clinic/beauty facials, can also affect the results and reactions.
It is the customer's responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described, and Skintique Retail cannot take responsibility for any adverse reactions.
The majority of products are in stock; however, there is no guarantee when purchasing from Skintique Retail that all products ordered are in stock for fulfilment the same day. If, due to stock shortage, it appears to us that we are unlikely to be able to deliver the products within 11 working days of receipt of your order, then we will either contact you within the said 11 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum(s) that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, Skintique Retail will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If Skintique Retail does not receive an order confirmation within 28 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 28-day period, Skintique Retail will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.
Free samples received with your order may vary in brand and quantity depending on current availability.
The currency rates provided by Skintique Retail are based on the base currency rate provided by http://www.xe.com. Please note, the purchaser's bank or credit card provider may charge a different rate to this; however, our currency service gives you a guide price.
Due to regulations throughout the world, you may find that the ingredients and/or packaging of certain products differ from products sold outside of the UK & European Union. Product photographs and listed ingredients on our product listings are intended as a guide only.
Any promotions for a free gift/bundle are strictly available on a basis of 1 per customer/household. Free gift/bundle promotions are strictly subject to availability. Please also note, aerosols cannot be sent outside the UK; therefore, should any promotion packs include an aerosol, this will not be included.
Free gifts available on the Skintique Retail mobile app may differ from what is on our website. If a gift you want is unavailable on the Skintique Retail mobile app, you should return to our website on your desktop or mobile device to place your order (reaching any qualifying criteria i.e., minimum spend threshold) to secure your free gift.
Promotion codes for a free gift cannot be used in conjunction with any other promotion or discount code or on orders placed over the phone, only on orders placed online (unless stated otherwise). A free gift cannot be applied to orders that were placed before the promotion started. Our free gift promotions are available on a basis of 1 free gift per customer, whilst said promotion is running. Any promotions where the gift is automatically added to your basket are only available on a basis of 1 per customer/household.
Free gifts are not applicable on gift card purchases.
If you return an order which had a free gift included and receive a refund, the free gift must also be returned unused or a charge will be taken for the value of this.
Discount/promotion codes cannot be used on orders when signing up for our product subscription service. If you would like to cancel your subscription, please call our customer service team at 08451234567.
Any customers deemed to be placing multiple orders in an attempt to receive more than 1 free gift will only be sent 1 gift in total. Skintique Retail reserves the right to withdraw or amend a promotion at any time and without notice.
Promotion codes cannot be used in combination with Reward Club points. Please see Section 6B for additional restrictions on discount codes and loyalty vouchers.
Skintique Retail reserves the right to make amendments without notice to the features, activities, and benefits within the loyalty programme/rewards club. This includes (but is not limited to) points provided per £1 spent, rewards that are available in exchange for points, and what incentives are available within each loyalty tier. It is currently not possible to use a discount on your order if your order includes a free gift.
You may only use a loyalty voucher (the £5 when you spend £50 (500 points), £10 when you spend £100 (1000 points), or £20 off when you spend £200 (2000 points) rewards within the programme) on an order that contains a free gift.
Free gifts, discounts, Rewards Club points, and tiered benefits received as part of The Skintique Club are subject to change and availability.
Promotion codes cannot be redeemed on Mystery Products.
SECTION 6B - DISCOUNT CODES AND LOYALTY VOUCHERS
Discount codes and Loyalty vouchers terms: It's currently not possible to redeem discount codes or loyalty vouchers (which are received when you exchange your points) on the following brands or products: Heliocare, Exuviance, Neostrata, Hydropeptide, Bioderma, Eucerin, La Roche Posay, Vichy, CeraVe, any exclusive edits and bundles.
Products that are currently on discount (which is indicated by a % saving i.e., where a product has already been discounted for you) are also excluded.
Discount codes generated by subscribing to Emails & SMS are redeemable by new subscribers only in exchange for subscribing to Email & SMS marketing. If you have already subscribed to both Email & SMS marketing, you will be unable to redeem the discount. Free Delivery codes generated by the Email & SMS marketing sign up are only available to customers within the United Kingdom, and on delivery methods at a value of £7.99 or less.
These terms and conditions of sale apply to all services and goods supplied through Skintique Retail.
By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions and that you have also read our Privacy Policy.
You acknowledge that any use of this website including any transactions made are subject to our privacy policy and these terms and conditions.
SECTION 6C - OUR CONTRACT
An initial acknowledgement email will be automatically sent when your order is received. However, no binding contract exists between you and Skintique Retail for the sale of any products until Skintique Retail has explicitly accepted your order for fulfillment. Skintique Retail reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, inability to verify customer credentials, bulk purchase attempts, high-value purchases that require additional verification, or abuse of vouchers and loyalty points.
When you place an order to purchase a product from Skintique Retail, we will send you an automatic acknowledgement of your order via email, which will contain the details of your order. This acknowledgement does not constitute acceptance of your order.
Payment for the products and delivery charges is typically processed at the time we receive your order. However, payment processing alone does not constitute acceptance of your order or create a binding contract. Goods are subject to availability and verification processes. In the event that we are unable to supply the goods or need to cancel the order due to verification issues, we will inform you of this as soon as possible and a full refund will be issued.
All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. Skintique Retail cannot be held responsible for any exchange rate charges on foreign orders at the point of processing a refund. This is the responsibility of your bank or credit card processing company.
The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. Skintique Retail accept no responsibility for products other than supply and delivery to the customer.
All products should be patch tested before complete use to determine suitability. It is then the customer's responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, Skintique Retail cannot be held responsible if a product reacts with your skin. In the instance that a reaction occurs, Skintique Retail will help guide the feedback process to the product manufacturers.
All products purchased from Skintique Retail must be for personal use only, and are not to be resold.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Skintique Retail, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Skintique Retail and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@skintique.co.uk.
Our contact information is posted below:
Trade name: Skintique Retail
Phone number: 0208 088 8342
Email hello@skintique.co.uk
Mail only address: c/o 124 City Road, London EC1V 2NX
VAT number: 469 7680 25
Company Number : 10541519
Mobile Terms of Service
The Skintique Retail mobile message service (the "Service") is operated by Skintique Retail ("Skintique Retail", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Skintique Retail's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Skintique Retail through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Skintique Retail. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.
Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Skintique or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Skintique Retail mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Skintique or email hello@skintique.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.