Terms of service
Terms of Service
Version 2.0 · Effective March 2026
Returns & Refund Policy · Shipping Policy · Cancellation Policy
Overview
This website is operated by Skintique Retail. Throughout the site, the terms "we", "us" and "our" refer to Skintique Retail. Skintique Retail offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services.
Section 2 — General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 — Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information which is provided for reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 — Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 — Products and services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Returns & Refund Policy. Please refer to our Shipping Policy for information on delivery timeframes and shipping methods.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction on a case-by-case basis. We reserve the right to limit quantities of any products or services we offer, and to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 — Accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Returns & Refund Policy and Shipping Policy.
Section 6A — Product descriptions, pricing and promotions
Every effort has been made to ensure that product descriptions and prices on our website are accurate at the time you place your order. Product descriptions and prices may change without notice. The prices displayed on our website are the same regardless of the delivery country.
All prices on the website include VAT for deliveries to the United Kingdom. Skintique Retail VAT number is GB469768025. For deliveries to other countries (including the Channel Islands), VAT is not charged; however, the total price remains the same. Please see Section 8 — International Customers for further information.
If the price of an item reduces after your order has been processed and dispatched, no refund will be issued for the price difference.
Product prices are the same whether purchasing in clinic or through our online store.
Product descriptions on the Skintique Retail website are provided as a guide only. Descriptions relate to individual products; results and reactions will vary depending on other products used in conjunction with them, as well as medications, prescription creams, hormonal changes, and clinic or beauty treatments. It is the customer's responsibility to patch-test any product prior to use and to check compatibility with other products. Skintique Retail cannot take responsibility for any adverse reactions.
The majority of products are held in stock; however, we cannot guarantee that all products ordered are available for same-day fulfilment. If a stock shortage means we are unlikely to dispatch your order within 11 working days of receipt, we will contact you within that period to agree a revised delivery date or issue a full refund. A confirmation email will be sent to confirm any refund.
If a pricing error is found, Skintique Retail will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling. If we do not receive a confirmation within 28 days of informing you of the error, the order will be cancelled automatically and any payment taken will be refunded.
Free samples received with your order may vary in brand and quantity depending on current availability.
Currency rates provided by Skintique Retail are based on the base rate provided by xe.com. Please note that your bank or card provider may apply a different rate.
Due to regulations, ingredients and/or packaging of certain products may differ from products sold outside the UK and European Union. Product photographs and listed ingredients are intended as a guide only. Aerosols cannot be sent outside the UK; should any promotional pack include an aerosol, this will not be included in orders shipped outside the UK.
Promotions and free gifts
Any promotions for a free gift or bundle are available on a basis of 1 per customer/household, strictly subject to availability. Free gift promotions are not applicable on gift card purchases. Any customers deemed to be placing multiple orders in an attempt to receive more than one free gift will only be sent one gift in total. Skintique Retail reserves the right to withdraw or amend a promotion at any time and without notice.
If you return an order that included a free gift and wish to receive a refund, the free gift must also be returned unused, or the value of the gift will be deducted from your refund.
Promotion codes for a free gift cannot be used in conjunction with any other promotion or discount code, or on orders placed over the phone. A free gift cannot be applied to orders placed before the promotion started.
Free gifts available on the Skintique Retail mobile app may differ from those available on our website. If a gift you want is unavailable on the app, please visit our website on a desktop or mobile browser to place your order.
Subscriptions and promotions
Discount and promotion codes cannot be used on orders when subscribing to our product subscription service. Subscriptions are offered at a discounted rate in exchange for a minimum commitment of 3 payment cycles. This commitment is a condition of the subscription discount and is made clear to you before you confirm your order. You cannot cancel during your minimum term. To manage or cancel your subscription after your minimum term, use the link in your order confirmation email or contact us at hello@skintique.co.uk or call 0845 139 2342. See our Cancellation Policy for full subscription terms.
Loyalty and rewards
Promotion codes cannot be used in combination with Reward Club points. Skintique Retail reserves the right to make amendments without notice to the features, activities, and benefits within the loyalty programme, including points provided per £1 spent, available rewards, and incentive tiers. Free gifts, discounts, Reward Club points, and tiered benefits received as part of The Skintique Club are subject to change and availability. Promotion codes cannot be redeemed on Mystery Products. It is currently not possible to use a discount code on an order that includes a free gift.
Loyalty vouchers (£5 when you spend £50, £10 when you spend £100, or £20 when you spend £200) may be used on an order that contains a free gift.
Section 6B — Discount codes and loyalty vouchers
Discount codes and loyalty vouchers cannot currently be redeemed against the following brands or products: Heliocare, Exuviance, Neostrata, Hydropeptide, Bioderma, Eucerin, La Roche Posay, Vichy, CeraVe, any exclusive edits and bundles, or any products that are already displayed with a percentage saving discount.
Discount codes generated by subscribing to Email & SMS marketing are redeemable by new subscribers only. If you have already subscribed to both Email & SMS marketing, you will be unable to redeem the discount.
These terms and conditions apply to all services and goods supplied through Skintique Retail. By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions and confirm that you have also read our Privacy Policy.
Section 6C — Our contract
An initial acknowledgement email will be automatically sent when your order is received. However, no binding contract exists between you and Skintique Retail for the sale of any products until Skintique Retail has explicitly accepted your order for fulfilment. Skintique Retail reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, inability to verify customer credentials, bulk purchase attempts, high-value purchases requiring additional verification, or abuse of vouchers and loyalty points.
When you place an order, we will send an automatic acknowledgement email containing your order details. This acknowledgement does not constitute acceptance of your order. Payment processing alone does not constitute acceptance of your order or create a binding contract. Goods are subject to availability and verification processes. Where we are unable to supply goods or need to cancel an order, we will inform you as soon as possible and issue a full refund.
All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. Skintique Retail cannot be held responsible for any exchange rate charges on foreign orders at the point of processing a refund. This is the responsibility of your bank or card provider.
The completion of sale is subject to the customer agreeing to use the product in accordance with the manufacturer's guidelines and recommendations. Skintique Retail accepts no responsibility for products other than supply and delivery to the customer.
All products should be patch-tested before complete use to determine suitability. It is the customer's responsibility to determine whether a product is suitable for their skin. Whilst advice may be given via telephone or email, Skintique Retail cannot be held responsible if a product reacts with your skin. In the event of a reaction, Skintique Retail will help guide the feedback process to the product manufacturers.
All products purchased from Skintique Retail must be for personal use only and are not to be resold.
Section 7 — Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. We may also, in the future, offer new services and/or features through the website which shall also be subject to these Terms of Service.
Section 8 — Third-party links
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites. Please review the relevant third party's policies carefully before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the third party.
Section 9 — User comments, feedback and submissions
If you send certain specific submissions or, without a request from us, send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You are solely responsible for any comments you make and their accuracy.
Section 10 — Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 — Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website except as required by law.
Section 12 — Prohibited uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 13 — Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Skintique Retail, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify, defend and hold harmless Skintique Retail and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
Section 15 — Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 — Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our services (or any part thereof).
Section 17 — Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 — Governing law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom.
Section 19 — Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
Section 20 — Contact information
Questions about the Terms of Service should be sent to us at hello@skintique.co.uk.
- Trade name: Skintique Retail
- Phone: 0208 088 8342
- Email: hello@skintique.co.uk
- Mail address: c/o 124 City Road, London, EC1V 2NX
- VAT number: 469 7680 25
- Company number: 10541519
Mobile Terms of Service
The Skintique Retail mobile message service (the "Service") is operated by Skintique Retail ("we" or "us"). Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of those changes.
By consenting to Skintique Retail's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Skintique Retail through your wireless provider to the mobile number you provided, even if your mobile number is registered on any Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (such as order updates and account alerts). Promotional messages may include promotions, specials, and other marketing offers (such as cart reminders).
You understand that you do not have to sign up for this programme in order to make any purchases, and your consent is not a condition of any purchase with Skintique Retail. Your participation is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
You may opt out of the Service at any time by texting STOP to Skintique or clicking the unsubscribe link in any text message. You will receive a one-time opt-out confirmation. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Skintique Retail mobile message programmes, you will need to opt out separately from each.
For support, text HELP to Skintique or email hello@skintique.co.uk. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the programme with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
To see how we collect and use your personal information, please see our Privacy Policy.
This document should be read alongside our Returns & Refund Policy, Shipping Policy, and Cancellation Policy.
Skintique Retail · Terms of Service v2.0 · March 2026