Terms of service

Terms of Service

Version 3.0  ·  Effective April 2026

This website is operated by Skintique Limited (trading as Skintique Retail), company number 10541519, registered office 124 City Road, London EC1V 2NX (“we”, “us”, “our”). These Terms of Service govern your use of this website and any contract between you and us for the supply of products.

Returns & Refund Policy  ·  Shipping Policy  ·  Cancellation Policy  ·  Privacy Policy

Overview

By visiting our site or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service, including the additional terms and policies referenced or linked here. These Terms apply to all users of the site, including browsers, customers and content contributors.

Please read these Terms carefully before using our website. If you do not agree to all the terms, you should not use the website or place an order.

Our store is hosted on Shopify Inc., who provide us with the e-commerce platform that allows us to sell our products to you.

Section 1 — Eligibility

By placing an order through our website, you confirm that you are 18 years of age or over and have the legal capacity to enter into a binding contract. We do not knowingly accept orders from anyone under 18. By completing your order, including any age-confirmation step presented at the cart or checkout, you confirm that you are 18 or over. Where we become aware that an order has been placed by a person under 18, we reserve the right to cancel the order and refund the payment in full.

Our customer service team, advisory communications, and product recommendations are intended for adults aged 18 and over. We do not provide skincare advice, product recommendations or clinical guidance to anyone we know to be under 18. Where you are purchasing on behalf of a person under 18, you do so on the basis of your own judgement of suitability, and we recommend that you consult a qualified medical professional regarding the appropriateness of any product for use on a child.

You may not use our products for any unlawful or unauthorised purpose, nor may you, in your use of our website, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

Section 2 — General conditions

We reserve the right to refuse service to anyone for any reason at any time, in line with applicable law.

You understand that your content (other than payment card information) may be transferred unencrypted and may involve transmissions over various networks and adaptations to conform to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website or its content without our express written permission. The headings used in these Terms are for convenience only and do not affect interpretation.

Section 3 — Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate or more complete sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information which is provided for reference only. We may modify the content of the site at any time but have no obligation to do so.

Section 4 — Modifications to the service and prices

Prices for our products are subject to change without notice. We may modify or discontinue parts of the website or service without notice. We are not liable for any modification, price change, suspension or discontinuance of the website or service.

Section 5 — Products and services

Certain products may be available exclusively online and may be subject to limited quantities. They are subject to return or exchange only in accordance with our Returns & Refund Policy. Please see our Shipping Policy for delivery information.

We have made every effort to display product colours and images accurately. We cannot guarantee that your screen’s display of any colour will be accurate.

We may limit the sales of our products to any person, geographic region or jurisdiction on a case-by-case basis. Any offer for any product made on this site is void where prohibited.

Section 6A — Product descriptions, pricing and promotions

Every effort has been made to ensure product descriptions and prices are accurate at the time you place your order. Product descriptions and prices may change without notice. Prices displayed on the website are the same regardless of delivery country.

All prices on the website include VAT for deliveries within the United Kingdom. Our VAT number is GB 469 7680 25. For deliveries to other countries (including the Channel Islands), VAT is not charged but the total price remains the same.

If the price of an item reduces after your order has been processed and dispatched, no refund will be issued for the price difference.

Product prices are the same whether purchasing in clinic or through our online store.

Product descriptions on our website are provided as a guide only. Descriptions relate to individual products; results and reactions will vary depending on other products used in conjunction with them, including medications, prescription creams, hormonal changes, and clinic or beauty treatments. It is the customer’s responsibility to patch-test any product prior to use and to check compatibility with other products.

The majority of products are held in stock; however, we cannot guarantee that all products ordered are available for same-day fulfilment. If a stock shortage means we are unlikely to dispatch your order within 11 working days of receipt, we will contact you within that period to agree a revised delivery date or issue a full refund. We will deliver goods within 30 days of contract formation unless a longer period is agreed; if we are unable to deliver within 30 days, you may cancel the order and receive a full refund.

If a pricing error is found, we will inform you as soon as possible and offer the option of reconfirming your order at the correct price or cancelling. If we do not receive confirmation within 28 days of informing you of the error, the order will be cancelled and any payment refunded.

Free samples received with your order may vary in brand and quantity depending on availability.

Currency rates provided by us are based on the base rate provided by xe.com. Your bank or card provider may apply a different rate.

Due to regulations, ingredients and/or packaging of certain products may differ from products sold outside the UK and European Union. Product photographs and listed ingredients are intended as a guide only. Aerosols cannot be sent outside the UK; should any promotional pack include an aerosol, this will not be included in orders shipped outside the UK.

Promotions and free gifts

Any promotions for a free gift or bundle are available on a basis of one per customer or household, strictly subject to availability. Free gift promotions are not applicable on gift card purchases. Where customers place multiple orders in an attempt to receive more than one free gift, only one gift will be sent in total. We reserve the right to withdraw or amend a promotion at any time and without notice.

In any single order, only one free gift will be applied, regardless of how many free gift promotions might otherwise be eligible. Where the checkout permits more than one free gift to be triggered in error, we reserve the right to send only the highest-value eligible gift and to remove any others.

If you return an order that included a free gift and wish to receive a refund, the free gift must also be returned unused, or the value of the gift will be deducted from your refund.

Promotion codes for a free gift cannot be used in conjunction with any other promotion or discount code, or on orders placed over the phone. A free gift cannot be applied to orders placed before the promotion started.

Free gifts available on our mobile app may differ from those on our website.

Subscriptions and promotions

Discount and promotion codes cannot be used on orders when subscribing to our product subscription service. Subscriptions are offered at a discounted rate in exchange for a minimum commitment of three payment cycles. This commitment is a condition of the subscription discount and is made clear to you before you confirm your order. You cannot cancel during your minimum term. To manage or cancel your subscription after your minimum term, use the link in your order confirmation email or contact us at hello@skintique.co.uk or call 020 8088 8342. See our Cancellation Policy for full subscription terms.

Loyalty and rewards

Promotion codes cannot be used in combination with Reward Club points. We reserve the right to make amendments without notice to the features, activities, and benefits within the loyalty programme, including points provided per £1 spent, available rewards, and incentive tiers. Free gifts, discounts, Reward Club points, and tiered benefits received as part of The Skintique Club are subject to change and availability. Promotion codes cannot be redeemed on Mystery Products. It is currently not possible to use a discount code on an order that includes a free gift.

Loyalty vouchers (£5 when you spend £50, £10 when you spend £100, or £20 when you spend £200) may be used on an order that contains a free gift.

Product formulations and packaging

The skincare brands we stock periodically update their formulations, ingredient lists and packaging. Updates may be staged across different markets — for example, the United States, United Kingdom and European Union — and may not arrive in all markets at the same time. Where you have previously used the same product through a different supply chain or in a different country, the formulation or packaging you receive from us may differ. The ingredients we list on our website are kept up to date as far as is reasonably possible, but the labelling on the product itself is the authoritative source. We recommend you read the label of any product you receive.

Section 6B — Discount codes and loyalty vouchers

Unless explicitly stated, only one discount code can be applied to any single order. Discount codes cannot be combined with other discount codes, with site-wide promotional pricing, with brand-specific promotional pricing, with loyalty programme rewards, or with any percentage-saving already shown against a product. Where the website checkout permits the entry of more than one code in error, we reserve the right to apply only the highest-value eligible code and to cancel any others applied.

Free gift promotions remain on a basis of one gift per customer or household per promotional period, regardless of order count. See Section 6A for full details of free gift promotion rules.

Discount codes and loyalty vouchers cannot currently be redeemed against the following brands or products: Heliocare, Exuviance, Neostrata, Hydropeptide, Bioderma, Eucerin, La Roche Posay, Vichy, CeraVe, any exclusive edits and bundles, or any products that are already displayed with a percentage saving discount.

Discount codes generated by subscribing to email and SMS marketing are redeemable by new subscribers only. If you have already subscribed to both email and SMS marketing, you will be unable to redeem the discount.

Section 6C — Our contract

An automatic acknowledgement email will be sent when your order is received. This acknowledgement does not constitute acceptance of your order. Payment processing alone does not constitute acceptance of your order or create a binding contract. A binding contract is formed when we send you a dispatch confirmation email confirming that your order has been dispatched. Until that point, we may decline or cancel your order without liability.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, inability to verify customer credentials, bulk purchase attempts, high-value purchases requiring additional verification, or abuse of vouchers and loyalty points.

Currency and refunds

All transactions are processed in GBP. Refunds are issued in GBP. Where you pay using a foreign card, your bank may apply a different exchange rate at the time of payment and at the time of refund — any difference is determined by your bank and is not refundable by us.

Advice and product suitability

Where we provide pre-purchase advice on product suitability, ingredient compatibility or skincare routines, that advice is general guidance based on the information you provide to us. It is not clinical advice. We recommend you consult a qualified medical professional for any concern relating to a medical condition or before using a product alongside a prescription treatment.

It is your responsibility to declare any known allergies, sensitivities, current medications or skin conditions before requesting advice from us. We are not liable where advice has been given in good faith based on the information you provide.

All products should be patch-tested before complete use to determine suitability. It is your responsibility to determine whether a product is suitable for your skin. In the event of an adverse reaction, please see our Returns & Refund Policy for our reaction reporting process.

Personal use only

Products purchased from us are for personal use only. They may not be resold, redistributed, used in any commercial setting (including in unauthorised clinics or salons), or imported into another country for resale. We may decline orders that we reasonably believe are intended for resale or commercial use, including orders for multiple units of the same product, orders to addresses associated with known unauthorised resellers, or orders that suggest a commercial pattern.

Section 7 — Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind, and without endorsement. We are not liable for any matter arising from your use of optional third-party tools. Any use by you is entirely at your own risk and discretion.

Section 8 — Third-party links

Our website may include links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not warrant any third-party materials, websites, products, or services. We are not liable for any harm or damages related to the purchase or use of goods, services or content from third-party websites. Please review the relevant third party’s policies before engaging in any transaction.

Section 9 — User comments, feedback and submissions

If you send us submissions, suggestions, ideas, plans or other materials (collectively, “comments”), you agree that we may, without restriction, edit, copy, publish, distribute, translate or otherwise use any comments you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for them, or respond to them.

We may, but have no obligation to, monitor, edit or remove content that we determine in our discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You are solely responsible for any comments you make and their accuracy.

Section 9A — Customer reviews and user-generated content

Where you submit a review, photograph, comment or other content to us — whether on our website, through a third-party review platform, or through our social media channels — you confirm that:

• the content is your own original work or you have permission to use it;
• the content is based on a genuine experience of the product or service you are reviewing;
• the content does not infringe the rights of any third party, is not unlawful, defamatory, harassing, obscene, or misleading, and does not breach the rules of the platform on which it is posted; and
• you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, edit and display the content in connection with our business, including in marketing materials, on social media, and on our website. You may withdraw this licence in respect of future use by emailing info@skintique.co.uk; we are not obliged to remove content already published in printed materials.

We may, at our discretion, edit content for length or clarity, or remove content that we reasonably consider to breach the warranties above. We do not edit the substance of genuine reviews to alter their meaning.

Reviews and complaints are handled separately

Whether you have left a review, intend to leave one, are considering leaving one, or have already published one — and whatever its rating or content — has no bearing on how we investigate or resolve a complaint, claim for refund, or any other request you make of us. Complaints are decided on their merits, in accordance with these Terms and your statutory rights. We will not link the substance of a review to the outcome of a complaint, in either direction.

Public response

We reserve the right to respond publicly to reviews of our business with relevant factual information and context, including details of any resolution offered or provided. Where we respond, we do so factually and proportionately, and we limit any disclosure to information necessary to give other readers a fair picture of the matter being reviewed. We will not disclose sensitive personal information about a reviewer in a public response.

Inaccurate reviews

Where we believe a review contains materially inaccurate statements of fact about us or our handling of a complaint, we may ask the review platform to investigate the review under their own guidelines. Where a review has been submitted in breach of the Digital Markets, Competition and Consumers Act 2024 (which prohibits fake and misleading consumer reviews), we may report the matter to Trading Standards. Where a review contains false statements of fact causing serious harm to our business, we reserve the right to take legal action under the Defamation Act 2013.

Nothing in this Section limits your right to express genuine opinions about products or services you have purchased, or to share your experience with other consumers.

Section 9B — Affiliates and marketing partners

We work with affiliate networks (currently AWIN) and marketing partners who promote our products and earn commission on referred sales. We require our affiliates and partners to comply with the ASA Code, the CAP Code, and applicable advertising standards, including disclosing their commercial relationship with us using clear identifiers such as #ad or #sponsored. We work with our affiliate network to monitor compliance, and we will take action — including removal from our programme — where partners do not disclose appropriately. If you see content promoting our products that you believe is not properly disclosed, please contact us at info@skintique.co.uk.

Section 10 — Personal information

Your submission of personal information through our website is governed by our Privacy Policy.

Section 11 — Errors, inaccuracies and omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, including after you have submitted your order. We undertake no obligation to update or amend information except as required by law.

Section 12 — Prohibited uses

In addition to other prohibitions in these Terms, you are prohibited from using our website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any UK or international laws or regulations; (d) to infringe the intellectual property rights of others; (e) to harass, abuse, harm, defame, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website. We may terminate your use of the website for breach of these prohibited uses.

Section 13 — Liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015 or any other consumer-protection legislation that cannot lawfully be excluded; or (d) any other matter for which liability cannot lawfully be limited or excluded.

Subject to the above:

Products supplied by us are provided in accordance with your statutory rights under the Consumer Rights Act 2015. Those rights, including rights in relation to satisfactory quality, fitness for purpose and goods being as described, are not limited by these Terms.

Our website and any associated online services are provided “as available.” We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components, and we accept no liability for losses arising from your use of, or inability to use, the website itself, except where such losses are the foreseeable result of our breach of these Terms.

Where we are liable to you, our total liability arising under or in connection with these Terms — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — is limited to the price paid by you for the product or transaction giving rise to the claim, except that nothing in this clause limits our liability for any matter set out in the first paragraph above.

We are not liable for losses that are not a foreseeable result of our breach of these Terms or our negligence. Loss is foreseeable if it is an obvious consequence of our breach, or if it was contemplated by you and us at the time you placed your order.

Section 14 — Your responsibilities to us

If you upload, submit, or share content through our website (including reviews, photographs, comments or other materials), you confirm that you own that content or have permission to use it, and that it does not infringe the rights of any third party.

If a third party brings a claim against us as a direct result of: (a) content you have uploaded or submitted that infringes their rights; (b) your fraudulent use of the website or our services; or (c) your deliberate misuse of the website or our services, you agree to reimburse us for the reasonable, proven costs we incur in responding to that claim.

This obligation applies only to claims made by third parties as a direct consequence of the matters listed above. It does not apply to any claim arising from your reasonable use of the website or your purchase of products from us, and it does not affect your statutory rights as a consumer.

Section 15 — Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, severed from these Terms. The remaining provisions will continue in full force.

Section 16 — Termination by us

We may end our agreement with you, close your account, refuse future orders, or restrict your access to the website if you behave in a way that materially breaches these Terms. Examples of behaviour that may lead to termination include:

• fraudulent activity, including false claims of non-delivery or non-receipt, fraudulent chargebacks, or use of stolen or unauthorised payment details;
• repeated chargebacks or payment disputes that we reasonably consider to be unfounded;
• abusive, threatening or harassing behaviour towards our staff;
• misuse of the website or our services, including attempts to bypass security, scrape content, or interfere with our systems;
• misuse of reviews, including the publication of reviews containing materially false statements of fact, or threats to leave or maintain reviews to influence the outcome of a complaint;
• breach of the personal-use restriction in Section 6C;
• breach of any other Term where the breach is material and continued, after a reasonable opportunity to put it right.

Where reasonably possible, we will give you notice of the breach and an opportunity to put it right before terminating. Where the breach is serious, repeated, or involves fraudulent or unlawful conduct, we may terminate without notice.

Where termination involves fraudulent or unlawful conduct, we may share information with relevant authorities and fraud prevention databases as set out in our Fraud Prevention paragraph and Privacy Policy.

Termination does not affect any rights either of us has accrued before the date termination takes effect. Termination also does not affect any of your statutory rights as a consumer.

Section 17 — Entire agreement

These Terms, together with the policies and documents they refer to, constitute the entire agreement between you and us on the matters they cover. The headings used are for convenience only and do not affect interpretation. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

Section 18 — Governing law

These Terms and any contract between you and us shall be governed by English law, and the courts of England and Wales shall have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may also bring proceedings in the courts of their place of residence as required by law.

Section 19 — Changes to these Terms

We may update these Terms from time to time. Where changes are material and affect contracts already entered into, we will notify you and give you a reasonable opportunity to review them. Continued use of the website after the effective date of any update will constitute acceptance.

Section 20 — Contact information

Questions about these Terms should be sent to info@skintique.co.uk. For customer service queries (orders, returns, deliveries), please contact hello@skintique.co.uk.

• Legal entity: Skintique Limited (trading as Skintique Retail)
• Company number: 10541519
• Registered office: 124 City Road, London EC1V 2NX
• VAT number: GB 469 7680 25
• Customer service phone: 020 8088 8342
• Customer service hours: Monday to Friday, 10am to 2pm, excluding UK public holidays and any closures notified on our website

Mobile messaging service

Where we operate a mobile messaging service for marketing communications, your use of the service is subject to these Mobile Terms in addition to our main Terms. We may modify or cancel the service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the service following any update will constitute acceptance.

Marketing SMS messages are sent only where you have given us specific consent to receive marketing on this channel. By providing your mobile number and consenting to receive marketing SMS, you agree to receive recurring text messages from us about our products, offers and similar matters. Message and data rates may apply, charged by your mobile network operator. We do not charge for the service.

You can opt out of marketing SMS at any time by replying STOP to any marketing message. There is no cost to opt out beyond standard messaging rates. After opt-out you will receive a one-time confirmation. You may continue to receive non-marketing service messages, such as order updates and replies to enquiries you make of us.

For support, reply HELP to any marketing message or email hello@skintique.co.uk. We may change the number from which we send messages at any time and will notify you of any such change.

Mobile network operators are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number; if you change your number, you should update your account or contact us. To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, or any action you take in reliance on the service.

Service messages relating to your account or orders — such as order confirmations, delivery updates, replies to your enquiries, or reaction-report follow-ups you have specifically requested — are sent on the basis of your contract with us and your specific request, and are not subject to the marketing consent regime above.

For full details of how we collect and use your personal information, see our Privacy Policy.

This document should be read alongside our Returns & Refund Policy, Shipping Policy, Cancellation Policy and Privacy Policy (which includes our cookie information).

Skintique Limited  ·  Terms of Service v3.0  ·  April 2026