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AlumierMD Account Transfer

Everything you need to know about transferring your AlumierMD account to Skintique.

What is an account transfer?

AlumierMD is a professional skincare brand where your account is linked to a specific clinic. If you're currently linked to another clinic and want to buy from Skintique, AlumierMD simply updates your clinic association to us in the background. Your AlumierMD account stays the same — your purchase history, account details and products are unaffected. It's quick and free.

Why can't I just buy straight away?

AlumierMD requires that each patient account is linked to one clinic at a time. This ensures you have access to professional skincare guidance and online support from your chosen clinic. Once your clinic link is updated to Skintique, you'll be able to purchase any AlumierMD product from our store and receive remote skincare advice from our team.

How does it work?

1

Send the transfer request — from your own email

Log into your Skintique account, then visit any AlumierMD product page. If your account is linked to another clinic you'll see a blue "Request Transfer to Skintique" button. Clicking it opens a pre-filled email addressed to AlumierMD — you still need to press Send. We can't send it for you: AlumierMD only accepts a transfer request that comes from your own email address.

If nothing opened when you clicked (very common if you use Gmail, Hotmail/Outlook or Yahoo in a browser rather than a mail app), use the Send it yourself options below — that's the single most common reason a transfer never completes.

2

AlumierMD will email you to confirm

AlumierMD's customer service team will send you an email to confirm you want to switch your clinic link. Keep an eye on your inbox (and spam folder) and simply reply "yes" to approve.

3

AlumierMD processes the transfer

This is handled by AlumierMD's team. Most transfers are completed the same working day if requested before 2pm (Monday–Friday). There's nothing you need to do during this step.

4

We email you when it's complete

Once we detect that your transfer has gone through, we'll send you an email with a direct link to shop. If you saved products to a draft order while waiting, the email will include a checkout link with everything ready to go.

5

You're verified — shop freely

From now on, every time you visit an AlumierMD product page while logged in, you'll see a green "verified" badge and can purchase immediately. No more transfer steps.

Send it yourself — no email app needed

Nothing happened when you clicked "Request Transfer"? You're not alone — if you read email in a browser (Gmail, Hotmail/Outlook, Yahoo) there's no mail app for us to open. Pick your email service below and we'll open a pre-filled message. All you do is press Send.

It must be sent from your Skintique account email — AlumierMD can't process a request that arrives from a different address.

Log in and we'll fill your name and email in automatically. Otherwise replace the placeholders below before sending.

or
Send it manually — copy the address & message

To

customerservice@alumierlabs.com

Cc (so we can track it and chase for you)

transfers@skintique.co.uk, transfers@mail.skintique.co.uk

Subject

Account Transfer Request

Message


        
        
      

    

  


  

  
  

    
While you wait

    
You can browse AlumierMD products and build a draft order while your transfer is being processed. Click "Add to My Order" on any product page to save it. Once your transfer is approved, we'll email you a checkout link with all your saved products ready to go.

  


  
  
Common questions


  

    

      
Does it cost anything?

    

    

      
No. Transfers are completely free.

    

  


  

    

      
Will I lose my purchase history from my current clinic?

    

    

      
No. Your AlumierMD account and history remain intact. You're simply changing which clinic you purchase through going forward.

    

  


  

    

      
Can I transfer back to my old clinic later?

    

    

      
Yes. You can request a transfer to any AlumierMD clinic at any time using the same process.

    

  


  

    

      
I clicked "Request Transfer" but haven't heard anything?

    

    

      
Most often, the email never actually sent. Clicking the button only opens a pre-filled email — if you read your email in a browser rather than a mail app, nothing opens and nothing is sent. Use the Send it yourself options above to send it in a couple of taps.

      
If you definitely sent it: transfers are processed Monday–Friday before 2pm. Check your spam folder for an email from AlumierMD asking you to confirm, or WhatsApp us and we'll chase it up for you.

    

  


  

    

      
I've already transferred but the site still says I need to?

    

    

      
Click "Already transferred? Click to recheck" on the product page. This re-runs the verification check. If it still shows as not transferred, the change may not have been processed yet on AlumierMD's side.

    

  


  
  

  
Need help? WhatsApp us or email hello@skintique.co.uk




  











    
















  


  






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